Do you offer direct billing?

We are able to direct bill ODSP upon approval. We are also able to bill Greenshield directly.

Is delivery available?

Delivery is available. We offer Free Shipping on all orders to be delivered within London, Ontario on orders of more than $50 (before taxes). Orders shipping to a London address below $50 are subject to a $5 delivery fee. Shipping charges on orders to be delivered outside of London will be assessed at time of order.

What is your return policy?

Any unopened items in original packaging will be refunded with a receipt within 30 days of purchase. Products that are used in the bathroom, products used next to the skin or special orders are final sale and are non-returnable.

When are you open?

We are open Monday to Friday from 9am to 5pm.

How can I place an order?

Orders may be place online or over the phone. We also have a retail store located at 655 Wellington Rd Unit #3 in London ON where orders may be placed in-person.

Am I able to try a product before purchasing?

We offer product samples from Tena, Abri-Form, Coloplast, Hollister and Convatec. Other samples may be able to be obtained please email or call to inquire.